Shipping policy

At Tavelle, we aim to make shipping clear and easy to follow. All eligible Tavelle orders include tracked shipping unless otherwise stated at checkout.

Order and Payment

Your order will be charged when it is placed. All payments are subject to verification and approval before shipping.

Orders containing incorrect billing information, suspected fraudulent activity, or requiring additional payment verification may experience delays or may be canceled.

Shipping Process

Most orders - approximately 80% - are processed and prepared for shipment within 1-3 business days.

In some cases, processing may take 4–8 business days, particularly when an item requires additional fulfillment time. A small number of orders may take longer than 8 business days due to circumstances such as supplier stock shortages, high order volumes, or major holidays.

Processing takes place on business days and does not include weekends or public holidays.

Once your order has been placed, the shipping address cannot be changed. Buyers are responsible for ensuring that all shipping information is complete and accurate before submitting an order.

Once your order has been processed and dispatched, you will receive a Shipping Confirmation email containing your tracking information.

Tracking

All eligible orders are shipped with tracking.

You will receive an email containing your tracking information once your order has been dispatched.

Tracking information may take several business days to become active or update within the carrier's system. If your order has shipped and tracking information has not updated after 5 business days, please contact us.

You can also use our Track Order page to follow the progress of your shipment.

Deliveries

Once your order has shipped, delivery to the United States typically takes approximately 7–15 business days.

Please note that this estimate begins after your order has been processed and shipped and does not include the processing time described above.

Delivery dates are estimates and are not guaranteed. While we work to ensure orders arrive within the estimated timeframe, carrier delays, customs processing, severe weather, holidays, transportation disruptions, and other circumstances outside our reasonable control may occasionally result in longer delivery times.

Split Shipments

Orders containing multiple products or kit components may occasionally be shipped separately and arrive on different dates, including where products are fulfilled from different locations.

If this occurs, you may receive separate tracking information for each shipment. You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Duties, Taxes, and Customs Fees

International shipments may be subject to import taxes, duties, customs charges, or other fees imposed by the destination country.

The recipient is solely responsible for any applicable import duties, taxes, customs clearance charges, or other fees imposed by local authorities.

Tavelle has no control over these charges and cannot predict their amount.

If a shipment is refused because of duties, taxes, customs fees, or other import charges and is returned to us, any applicable return shipping costs, duties, taxes, or other charges incurred may be deducted from any refund where permitted by law.

Customs requirements vary by country, and customers are responsible for reviewing any requirements applicable to their destination.

Lost, Stolen, or Damaged Packages

Tavelle is not liable for lost, stolen, or damaged packages.

If tracking information indicates that a package was delivered to the shipping address provided at checkout but you cannot locate it, please check the delivery location, household members, neighbors, and any information provided by the carrier. You should then contact the shipping carrier to report the issue or file a claim where available.

When reviewing shipping-related claims, Tavelle may rely on tracking information, delivery timestamps, carrier delivery confirmation, and other information supplied by the shipping carrier.

Damage or defects affecting the product itself upon arrival are handled separately in accordance with our Refund Policy.

Shipping Delays

Occasional delays can occur during transit.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide updated information.

If we are unable to ship your order within the timeframe represented when you placed your order, we will provide any notice, cancellation option, consent request, or refund required by applicable law.

Events Outside Our Control

Tavelle will not be responsible for delays or failures caused by circumstances outside our reasonable control, including but not limited to severe weather, natural disasters, carrier disruptions, customs delays, transportation interruptions, strikes, labor disputes, governmental actions, changes in law or regulation, war, terrorism, civil unrest, epidemics, pandemics, infrastructure failures, or other similar events.

Where such an event affects our ability to fulfill or ship an order, we may adjust estimated shipping or delivery times and will make reasonable efforts to keep affected customers informed.

Nothing in this section limits any cancellation, refund, notice, or other consumer right that cannot legally be excluded or waived.